What Telemarketers Can't Do

 

Robo-Calls - Auto-Dialing Systems - Pre-Recorded Voice Calls

Unwanted Text Messages - Auto-Dialing Faxes

 

 

 

 

 

 

 

 

 

 

 

 

• Call you between the hours of 8 A.M. and 9 P.M.

• USE AUTODIALERS AND ARTIFICIAL/ROBO OR PRERECORDED VOICE MESSAGES PROGRAMMED TO CALL ANY EMERGENCY PHONE LINES (including 911 numbers, hospital emergency lines, physician or medical service lines, health care facilities, poison control centers, fire protection or law enforcement agencies), PAGERS OR CELLULAR PHONES (INCLUDING TEXT MESSAGES), OR A CALL IN WHICH THE CHARGE IS MADE TO THE PARTY CALLED (YOU).

• Use an artificial or prerecorded voice message to call a residence except in the case of emergencies or if the caller has received prior express consent. (Such calls to businesses are not prohibited)

• Use an autodialer to engage in more than two lines of a multi-line business.

• Fail to state the identity of the caller at the beginning of the message if the telemarketer is using an autodialer, or an artificial or prerecorded voice message and fail to provide the phone and address of the caller during the call.

• Send unsolicited advertisements by fax to anyone without prior express consent. A prior business relationship is considered consent unless the recipient of the fax withdraws that consent.

• CALL YOUR CELL OR SMART PHONE LOOKING FOR A DEBTOR USING AN AUTODIALER AND ARTIFICIAL/ROBO OR PRERECORDED VOICE MESSAGE.

 

NOTE: A call is EXEMPT from the TCPA if the call:

 

• Is made on behalf of a tax-exempt non-profit organization (United Way, Purple Heart, ect.).

• Is not made for a commercial purpose.

• Does not include an unsolicited advertisement, even if it is made for a commercial purpose.

• Is made to a consumer with whom the calling company has an established business relationship. This relationship cannot be established merely by having made a prior solicitation call. The customer ends this exemption when he or she requests that no more calls be made.

 

 

 

 

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